The New Standard in Tracking Customer Data

Heap lets you automatically capture every user interaction from web, mobile, and cloud services: clicks, submits, transactions, emails, and much more. You can then analyze it all retroactively. No tracking code required.

The Era of track(‘event’) is Over

For years, analytics vendors required writing track('event') for each interaction. But this has become too brittle, making it hard to move fast and trust data. Heap autocaptures a complete customer dataset and lets you flexibly model it with Virtual Events.

The Life of a Virtual Event

OR

Capture
Virtualize
Identify
Warehouse
Analyze

Autocapture Behavioral Data

Automatic Data Capture

Codelessly capture every click, tap, change, swipe, and pageview.

One-Click Integrations + Robust APIs

Enrich behavioral data from external sources.

Complete and Retroactive Dataset

As new questions arise, the complete, raw data is there ready to be analyzed after-the-fact.

Virtual Events

Decouple Analytics from Code

Retroactively name and manage each user interaction without altering your codebase.

Make Changes Without Breaking Data

Easily modify, merge, or create definitions as your KPIs change and your business evolves.

Trust Your Data

Advanced permissions, annotations, and more give the context you need to trust your events.

A Complete View of Your User

User Centric Data Model

Automatically tie every event to a user to create a holistic view of your user.

Identity Resolution

Retroactively merge anonymous and identified users across devices, channels, and platforms.

One Click Integrations

Use custom rules to join Heap and third-party data without APIs.

Your Data in Your Warehouse

Standardized Schema

Sync data in a standardized, user centric schema.

Managed ETL with Heap SQL

Heap manages the ETL process to Redshift, BigQuery, or S3 buckets.

Retroactive Data

New and updated definitions will retroactively sync to your data warehouse.

Understand Customer Behavior

Conversion Rate Optimization

Identify drop-off, decrease friction, and improve your site's conversion rate.

Product Engagement & Retention

Track feature adoption and the effects on overall retention.

Behavioral Attribution

See which behaviors and marketing channels ultimately contribute to a user converting.

Built for People Who Love Data

We believe analytics is a problem rooted in data, not visualization. We strive to make data painless. Because we automatically capture everything and let you virtualize events after-the-fact, anyone can start analyzing in minutes. No code required.

A Complete Customer Dataset
Virtualize Events Flexibly
Increase Trust in Your Data

Heap auto-captures a complete view of the customer from web, mobile, and 20+ cloud tools: clicks, submits, taps, swipes, emails from Marketo, transactions from Shopify, user fields from Salesforce, and much more.

Shipped a new signup flow and it broke your “Sign Up” event? Just change your Virtual Event, and it will retroactively update everywhere it’s used, including Heap’s behavioral analytics and your warehouse.

Never lose context as your business grows. Provide up-to-date metadata on each important raw data point so you can trust your data.

Within days of signing up for Heap,

Lending Club found insights that drove massive improvements in conversion.

“Heap is the only tool I’ve encountered that lets everyone instantly answer business questions.”

Alan D’Souza, Director of Product Analytics

Featured Content
Why Data Virtualization is an Analytics Game Changer
Heap Infrastructure and Data Virtualization: Dan Robinson on...
Virtual Events: Making Data-Driven Decisions a Reality

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